Info

PAYMENT METHODS

Online payment [Aktia, Danskebank, Handelsbanken, Nordea, Osuuspankki, S-pankki, Säästöpankki ja Tapiola]
Credit card [Visa, MasterCard ja American Express]
E-mail invoice

TERMS OF USE

General information

You can use most services as an unregistered user on Aura17 Website. Registered users can manage the customer relationship and also review and make changes to their reservations.

Before registration, every user must read and accept the terms of use.

Personal details and their use

Personal details provided by users during event or buy registration are stored in Aura17 customer register and used for the maintenance of the customer relationship between Aura17 and the user, for development of the service, and for other purposes specified in the privacy policy. Please read the separate privacy policy for detailed information about the processing of personal details.

With the user’s permission, customer details may be used for provision of targeted information via e mail and by text message, and messages containing advertisements and benefit information may be sent via e mail and/or text message. Users can at any time refuse or grant agreement to receive such messages by changing their customer details in the Web service to reflect this wish.

Administrator’s rights and responsibilities

Aura17 strives to keep the Web service available 24 hours a day, throughout the year, without any interruption.

However, Aura17 does not guarantee such business hours, nor is it responsible for any breaks in the service or other disruptions caused by circumstances beyond Aura17 control, such as disruptions to public data communications, crashing of the system, or similar circumstances / force majeure. Tiketti shall not be responsible for the availability or faultlessness of the services offered, their suitability for any specific purpose, the use of the service or any prevention thereof, or any other circumstances, unless specific agreement is made otherwise. Aura17 shall have the right to withdraw the service or any part thereof from use for reasons of site maintenance, servicing of equipment, or any factors of a similar nature.

Aura17 is entitled to delete any reservations made by a user if that user violates or circumvents the terms of use for the service or does not act in accordance with the relevant legislation or good practice.

Aura17 shall be entitled to make amendments to the service and has the right to change any terms unilaterally by reporting this to the user through the service. The user accepts all such changes by using it.

Aura17 shall not be liable for any direct or indirect damage caused to the user by use of the service. Nor shall Aura17 be responsible for any damage arising from problems with use of the service or from delays, breaks in service, or other malfunctions impeding use of the services.

The user’s responsibilities and obligations

The user shall be responsible for all use of the service carried out with personal data provided by the user. The user agrees to use the service only for purposes that are in line with legislation and good practice.

The user ID and password are personal to the user and must not be disclosed for use by any outside party. The user shall be responsible for all use of the user ID and password, along with the safe storage and non disclosure of the same. If the password is lost, a new one can be obtained via the Aura17 Web site.

Use of the service requires a computer and an Internet connection, and some elements of the service may require certain specific computer software. The user is personally responsible for having the required hardware and software and for all costs arising from the use of the service. The user is also personally responsible for all computer and telecommunications equipment; its use, condition, data security, backups, and protection against malware; its suitability for use with the service; and all similar circumstances or properties.

The user is fully responsible for any damage caused to the service provider, other users, and third parties through any associated use of the service that violates the law or good practice.

The user must read and accept all valid terms and conditions before using the service or any section thereof.

Aura17 may suspend the registration of any user if the user violates these terms of use or acts in violation of the law or good practice.

Intangible property rights

Aura17 reserves all rights to the services and their contents. All the material in the services belongs to Aura17 and is protected by copyright and other intellectual property rights. The services, as such, are protected by copyright in accordance with the valid terms of the Finnish Copyright Act.

The services shall be used only for the purpose agreed on. Without specific, prior, written consent from Aura17, the user of the services shall not have any right to copy (even partially), otherwise reproduce, save, transfer, send to others, distribute, or publish any material related to the service or to append it to other material or download it to his or her own computer by any means. The user may browse the site and print Web pages for personal use only. Any use of trademarks, brands, or corporate or business symbols related to the services is prohibited without specific, prior consent in writing from Aura17.

Any activity in breach of this provision may lead to indemnification and/or criminal liability. Aura17 may terminate the user’s access to the service if the user acts in violation of these terms of use.

Third-party services and links to Web sites of third parties

The service may be tied in with third-party services (this linking may include details related to your user account and other material related to the service) for purposes of allowing you to make fuller use of your information and other material held in the Aura17 service (for instance, if you use one-time-pad-based login to a third-party service, the service may prompt you for permission to obtain certain details). The service may interact with your profile and other pages in social media to obtain information about you if you accept disclosure of such information to Tiketti by the social-media site in question; in such cases, Tiketti may collect the information in question from your social-media profile(s).

Services maintained by Tiketti may feature links to Web sites maintained by third parties. In no respects shall Aura17 be responsible for any such Web sites or for the content thereof. Web sites maintained by third parties and their use shall be governed by those third parties’ terms of use.

Applicable law and settlement of disputes

These terms of use and the interpretation thereof shall be governed by the laws of Finland, apart from the rules on conflict of laws.

Any disagreements arising from these terms of use and the contractual relationship shall be settled primarily through negotiation. If agreement cannot be reached via such negotiations, the dispute shall be settled by Helsinki District Court as the court of first instance. If the user is a natural person, he or she has the right, under Chapter 12, Section 1 d of the Consumer Protection Act (38/178) and Chapter 10, Section 5 of the Code of Judicial Procedure (4/1734), to initiate legal action with the public lower court that has jurisdiction for the place of his or her domicile or habitual residence. If the user is a natural person, he or she also has the right to refer any disagreement for settlement by the Consumer Disputes Board.

Validity

These terms of use shall enter into effect on 29.12.2017 and remain in force until further notice. The user accepts these terms when purchasing tickets from the service.

FOR PROMOTERS INFO / TICKET SALES

At Aura17.

Your event will be available no later than within two weekdays. During workdays we answer all received e-mail.

Sales monitoring

We can bring to you the development of ticket sales in any time.

Aura17 charges a 2.00€ fee commission for the sold tickets. The commission is included in the ticket price according to the instructions of the Consumer Authority. Accounting takes place within two weekdays from the event, and the accounting reports will be sent via e-mail or directly to your reporting tool. Our finances team provides quick answers to e-mails and agile solutions to different situations.

TICKET TYPE

Electronic ticket is easy and effortless.

PDF ticket
Delivered by e-mail
Printed or displayed on a smart phone screen by the customer